If you are not completely satisfied with your purchase you may cancel the contract or return your item(s) under the Consumer Protection (Distance Selling) Regulations 2000, within 7 working days from the date you received it for an exchange or refund. We will refund your money within 10 days beginning with the day on which notice of cancellation was given. However the following points must be observed:
Items must be returned in an unused condition with the original packaging if possible. Please ensure that the product is well packed so it does not get damaged on its return journey.
Items are to be returned at your expense unless the item purchased was damaged or faulty when you received it.
We can collect the goods, the amount charged for collection is £10 for all undamaged goods.
All products are checked on return to our warehouse. In the event of the product being used or an accessory is missing, a full refund will not be processed.
If you fail to make the goods available for collection within 30 days of your notice of cancellation, you will be deemed to have accepted the goods and you will not be refunded. This does not affect your statutory rights.